1. Check the Expected Delivery Time:
Look at the order overview and the order confirmation email you received from us. It will have an estimated delivery window for your order.
2. Review the Shipping Confirmation Email:
Once your order has been shipped, you should receive a shipping confirmation email from us which will include a tracking number.
Use that tracking number to monitor the whereabouts of your package on the courier’s website.
3. Understand Processing Times:
Keep in mind that we generally ship orders within 5 working days, but some orders may take a bit longer to process before they are shipped.
4. Use the Tracking Link:
If the package is taking longer than expected, revisit the tracking link to check the current status. Sometimes there can be a delay in the courier's tracking updates or unforeseen logistical issues.
5. Contact Us if the Shipping Status is Stagnant:
If you've noticed that the shipping status has not changed for more than 10 days, it’s important to reach out to us for assistance.
When contacting us, have your order details and tracking number handy to help us assist you more efficiently.
6. Consider Possible Delays:
Remember that sometimes packages can be delayed due to issues outside of our control, like customs delays, weather conditions, or carrier overload, especially during peak seasons.
If you're still having trouble or if you have more questions, don't hesitate to get in touch with our customer care team. We're here to help ensure that you receive your order as soon as possible.
Our products are manufactured outside of Switzerland. If you purchase products valued over CHF 65, additional import costs may apply that you will have to pay. We recommend that you order products valued at less than CHF 65 per order.